No returns exchange ONLY. Understandably, we cannot accept exchanges of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. All footwear is final sale. Shipping and handling costs are not refundable. You can bring it to any of our 5 store(s) locations with your receipt: or mail it to 19420 S La Grange Rd Mokena IL 60448) Mail it with your receipt and a customer care rep will call you once order is approve for exchange.